Manage DNS records

When we host your DNS, WHP gives you a full records editor — add, edit, or remove A, CNAME, MX, TXT, and other records yourself, no support ticket needed.

Before you start

• A domain already added to your account. If you haven’t done that yet, add a domain first.
• We must be running DNS for the domain (its nameservers point at us). If your DNS lives at another provider, make these changes there instead.
• A couple of minutes. Record changes apply quickly on our side, but can take up to 24 hours to propagate worldwide.

Sign in to WHP

You can sign in to WHP two ways:

1. Through your client portal (recommended). Go to https://secure.anhonesthost.com, sign in to your account, open Services → My Services, click your hosting plan, then click Login to WHP. No extra password to remember.
2. Directly with your WHP credentials. Visit https://<your-server-hostname>:8443 and sign in with the WHP username and password you set up. Your server hostname is in your welcome email and on the service page in the client portal.

Open the records editor

1. In the sidebar, click Domains & DNS.

2. Find your domain in the list and click Manage DNS.

Each domain starts with a standard zone created automatically when the domain was added:

Type	What it’s for
A	Points the apex domain at your server’s IP.
CNAME	Aliases like www and autoconfig to the right host.
MX	Routes mail for the domain to our mail server.
TXT	SPF and DKIM records that help your mail pass authentication.
NS	The nameservers that are authoritative for the domain.
SRV	Service records such as mail autodiscovery.

Caution

Editing MX, NS, or the SPF/DKIM TXT records can break email delivery or hand DNS control away from us. Only change these if you know exactly what you’re doing.

Mail autodiscovery records

When we host your DNS, the records that let mail apps configure themselves — an autoconfig CNAME plus a set of _autodiscover / _imaps / _submission / _pop3s SRV records — are already in your zone. You don’t need to add them.

If your DNS is at another provider, add them there by hand. WHP builds the exact records for each domain on the Email page — see Auto-configure your mail app.

Add a record

1. Click Add Record. A new, editable row appears at the top of the table.

2. Fill in the row:

   • Type — choose the record type (A, AAAA, CNAME, MX, TXT, NS, PTR, SRV, CAA, SSHFP, or TLSA).
   • Name — the host the record applies to. Use @ for the domain itself, or a subdomain like blog for blog.example.com.
   • Content — the value: an IP for an A record, a hostname for a CNAME, and so on.
   • Prio — only used by record types that need a priority (like MX). Leave it blank otherwise.
   • TTL — how long resolvers may cache the record, in seconds. The default of 300 (5 minutes) is fine for most records.

3. Click Save. The record joins the list immediately. (Click Cancel to discard the row without saving.)

Edit or delete a record

In the Actions column on the right of each row:

• The pencil icon opens the record for editing in place. Change any field, then save.
• The trash icon deletes the record. Deletions take effect right away, so double-check before you remove anything.

Find a record quickly

If a domain has a lot of records, use the All types dropdown above the table to filter by a single record type — for example, show only MX records while you sort out mail.

Work with several records at once

Tick the checkboxes on the left of one or more rows to reveal the bulk-action bar:

• Change TTL — set the same TTL on every selected record.
• Enable/Disable — toggle records on or off without deleting them (handy for temporarily parking a record).
• Delete — remove all selected records at once.
• Clear — clear your selection (this does not delete anything).

Verify it worked

DNS changes apply on our side within moments, but resolvers elsewhere may keep serving the old answer until the record’s TTL expires (up to 24 hours for unfamiliar records).

• Run dig example.com +short (or dig blog.example.com A +short) from a terminal and confirm you see the value you just set.
• Or use a web tool like whatsmydns.net to watch propagation across regions.

Troubleshooting

My change isn’t showing up yet. Resolvers cache records for the length of their TTL. Wait for the TTL to pass, then clear your local DNS cache and check again with dig.

There’s no Manage DNS button for my domain. We’re not running DNS for it — its nameservers point somewhere else. Make the change at your current DNS provider, or point the domain’s nameservers at us first.

Email stopped working after I edited records. Restore the original MX and SPF/DKIM TXT records. If you’re not sure what they should be, open a support ticket (see below) and we’ll put them back.

Related

• Add a domain
• Create an email account

Still stuck?

Still stuck? Open a support ticket and our team will help.