Archival email
Add-on, billed separately. This feature is not included in the base hosting plan. You can enable and price it from your client portal.
What it does
Section titled “What it does”Archival email keeps a long-term, searchable copy of your mail outside the live mailbox. It’s useful when:
- You need to retain mail beyond your live mailbox’s storage cap.
- Compliance or policy requires you keep email long-term.
- You want a recovery option for mail you accidentally delete from the live mailbox.
It’s powered by the open-source Bichon archival service.
How it’s different from backups
Section titled “How it’s different from backups”| Backups | Archival email | |
|---|---|---|
| Type | Point-in-time snapshots | Continuous mailbox copy |
| Granularity | Restore the whole mailbox to a moment in time | Search and retrieve individual messages |
| Best for | Recovering from a known event (“the mailbox was hacked yesterday”) | Long-term retention, occasional message lookup |
You can use both — they cover different problems.
What’s included
Section titled “What’s included”- Per-mailbox archive. Enable on the mailboxes that need it, not the whole account. Your plan has an archival slots quota; the Email page shows current usage (e.g.
Archival: 0 of 0 mailboxes archived (no archival slots in your plan)if you haven’t added the add-on yet). - Retained for the life of your account. We keep your archive for as long as you have an active account with us — there’s no 14-day limit or fixed expiry window.
- Self-service restore. Mail you accidentally delete from the live mailbox stays in the archive, so you can find and recover it yourself without staff help.
- Independent password reset on the archive. Grant audit access without disturbing the live mailbox.
How to enable
Section titled “How to enable”From the client portal, open Add-ons under your hosting service and pick Archival email. Billing is per archived mailbox.
How to use it
Section titled “How to use it”The archive is managed alongside your regular mailboxes on the Email page in WHP — the Email Accounts section shows archive status per mailbox, and the per-mailbox menu lets you search and restore archived mail.
Related
Section titled “Related”Still stuck?
Section titled “Still stuck?”Still stuck? Open a support ticket and our team will help.