Clear your site's cache

If you’ve changed something on your site but still see the old version — an updated page, a new image, a price, a published post — it’s almost always caching: a saved copy of the page is being shown to make your site fast. Clearing the cache tells the system to build a fresh copy.

There are two places a saved copy can live: in your browser, and on the server (if your site uses our Optimized Webserver add-on with LiteSpeed Cache). Work through the steps below in order — the first one fixes most cases.

Note

When you’re logged in to WordPress, we never serve you a cached page — you always see your site exactly as it is right now. So if a change looks missing while you’re logged in, it’s almost certainly your browser holding an old copy. Start with a hard refresh.

Start with a hard refresh

A normal refresh often reloads the page from your browser’s own saved copy. A hard refresh forces your browser to fetch everything fresh from the server.

1. Open the page that looks out of date.

2. Do a hard refresh:

   • Windows / Linux: press Ctrl + Shift + R
   • Mac: press Cmd + Shift + R

3. Still seeing the old version? Open the same page in a private / incognito window (which ignores your browser cache entirely). If it looks correct there, the issue was just your browser — clear your browser cache and you’re done.

Purge the server cache

If your site is on the Optimized Webserver add-on, pages are also cached at the server by LiteSpeed Cache. Most of the time this clears itself automatically — publishing a post, updating a page, or completing an order purges the right pages for you. Occasionally (after a large change, a theme edit, or a bulk update) you may want to clear it by hand.

For WordPress sites, you do this from the free LiteSpeed Cache plugin:

1. Sign in to your site’s WordPress admin (yourdomain.com/wp-admin).

2. In the left menu, go to LiteSpeed Cache → Toolbox.

3. On the Purge tab, click Purge All. This drops every cached page; the next visitor to each page gets a freshly built copy.

Tip

There’s also a shortcut in the black toolbar at the top of every WordPress admin page: the LiteSpeed Cache menu has a Purge All option you can use without leaving the page you’re on.

Caution

The very first visit to each page after a purge runs at normal (uncached) speed while the fresh copy is built — then it’s fast again. Don’t judge your site’s speed on that first load right after purging.

If that didn’t fix it

• Your site isn’t WordPress, or you don’t have the LiteSpeed Cache plugin — there’s nothing for you to purge directly. Contact us and we’ll clear the server-side cache for you.
• You purged everything and still see the old version — give it a moment and try a hard refresh again. If it persists, it may not be a cache issue at all (for example, a change that didn’t actually save, or a content/plugin problem). Reach out and we’ll take a look.

Related

• Optimized Webserver (OpenLiteSpeed + LSCache) — what the server-level cache is and how to enable it.
• Switching a site’s backend

Still stuck?

Still stuck? Open a support ticket and our team will help.