Set up your email

You can read your mail in any standard email app. Most will configure themselves once you enter your address and password — and if yours doesn’t, the settings are below.

Tip

Just want to check your mail? You don’t need to set anything up. Webmail works in any browser with no configuration — ask us for your webmail address if you don’t have it.

Let your app configure itself

Try this first. It works in most modern clients, including Outlook, Apple Mail, and the mail apps on iOS and Android.

1. Add a new account in your email app.

2. Enter your full email address ([email protected]) and its password.

3. Choose Next or Sign in and let the app look up the settings.

If the app finds everything, you’re done. If it asks for server details, use the table below.

Server settings

Use your full email address as the username — not just the part before the @. That single detail accounts for most setup failures.

WHP hosting

Setting	Value
Incoming (IMAP)	mail01.cloud-hosting.io, port 993, SSL/TLS
Incoming (POP3)	mail01.cloud-hosting.io, port 995, SSL/TLS
Outgoing (SMTP)	mail01.cloud-hosting.io, port 587, STARTTLS
Username	Your full email address
Authentication	Required, for outgoing as well as incoming

Note

mail01 is an example. Your server’s mail hostname is shown in WHP on the Dashboard page under Server Information, and the Email page has a Setup Instructions button with the exact values for your account.

cPanel hosting

Setting	Value
Incoming (IMAP)	cpanel01.cloud-hosting.io, port 993, SSL/TLS
Incoming (POP3)	cpanel01.cloud-hosting.io, port 995, SSL/TLS
Outgoing (SMTP)	cpanel01.cloud-hosting.io, port 465, SSL/TLS
Username	Your full email address
Authentication	Required, for outgoing as well as incoming

Port 587 with STARTTLS also works for outgoing if your app prefers it.

IMAP or POP3?

Choose IMAP unless you have a specific reason not to.

• IMAP keeps mail on the server and mirrors it to every device. Read a message on your phone and it shows as read on your laptop. This is what you want when you use more than one device.
• POP3 downloads mail to one device and, by default, removes it from the server. Mail then exists only on that machine — if it dies, so does your mail.

Caution

Take care switching an existing account from POP3 to IMAP. If POP3 has been deleting messages from the server as it downloaded them, those messages exist only in your local app — and they won’t reappear when you switch. Back up first, or ask us to check before you change anything.

Common problems

Incoming works, outgoing fails. Almost always because outgoing authentication is off. Many apps leave it unticked by default. Find the option — usually My outgoing server requires authentication — and enable it with the same username and password.

Password rejected. Use the full email address as the username. If it still fails, reset the mailbox password and try again — and watch for autocorrect capitalising the first letter on phones.

Certificate warnings. Connect using the server hostname in the table above, not your own domain. A certificate is issued for the server’s name, so connecting as mail.yourdomain.com can trigger a mismatch warning even though everything works.

Old mail missing after setup. If the account was previously POP3, see the caution above before assuming anything is lost.

Related

• Create an email account — WHP
• Send WordPress email from your own domain

Still stuck?

Still stuck? Open a support ticket and our team will help.