Release or allow quarantined email

Mail our filters flag as likely spam isn’t delivered to your inbox — it’s held in quarantine instead, where you can review it, release anything that’s actually wanted, and always allow a sender in future. You don’t have to wait for the daily notice to do this — see below.

Check your quarantine

You’ll normally get a daily summary email listing anything held for you — but the steps below work any time, not just after that email arrives. There’s no separate password to remember; a link emailed to your own address is what signs you in.

1. Go to your mail filtering portal at https://pmg01.cloud-hosting.io:8006/quarantine. Choose Request Quarantine Link.

   

2. Enter the email address you want to check.

   

3. Open the email that arrives — usually within moments — and follow the link inside it.

4. Review what’s listed for your address.

   

5. Select a message to see its content and the Whitelist / Blacklist / Deliver / Delete options, then choose Deliver to send it to your inbox as normal.

   

Tip

Need something released right now? This works any time of day, not just once daily — request a new link as often as you need one. No need to wait for the daily summary email.

Always allow a sender

If mail from someone keeps getting caught and you know it’s legitimate, allow their address (or their whole domain) from the same screen — choose Whitelist on a held message (shown in the screenshot above), or add the address directly from the quarantine portal. Future mail from that sender skips spam filtering for your address specifically — it doesn’t change anything for the rest of your organization.

Caution

Only allow senders you actually recognize. Allowing an address skips spam checks for it entirely, so it’s worth being deliberate rather than allowing everything that shows up.

Common problems

The sign-in link email hasn’t arrived. Check your spam folder — slightly ironic for a spam-filtering tool, but it happens. If it’s still missing after a few minutes, contact us.

I can’t find a message I expected. Quarantine holds mail for a limited time before it’s cleared automatically, so check soon after being notified rather than weeks later. If it’s genuinely missing, contact us and we can check on our end.

A sender I allowed is still landing in quarantine. Double check you allowed the exact address (or domain) it actually sends from — some services send from a different address than the one they display, especially automated notifications.

Related

• Changes to spam filtering
• Set up your email

Still stuck?

Still stuck? Open a support ticket and our team will help.